SP Retail

In-store experience

Get the most out of your walk-in customers by providing the best pre- and post-sale support experience. Capture the value of interactions by providing engaging tools and content to drive up conversion rates or empower your customer facing staff with the right how-to and troubleshooting guides and tools to drive down cost to serve while increasing customer satisfaction.

Increase conversion rates
Capitalise on walk-in customers to drive up conversion rates from your device and subscription campaigns
Reduce AHT
Reduce average handling time for customer facing staff by supplying clear-cut how-to and troubleshooting guides
Reduce NFF
Reduce non-faulty device returns by applying efficient troubleshooting
Customer satisfaction
Happy customers are less likely to churn. Take a predictive and proactive approach to device support
Interactive device experience

Since 2008, we have been designing interactive device experiences and continue to push the boundaries. Our latest version allows for full 3D rendering while you can free-roam the device user interface. Additionally, the solution provides help and advise in context to the menu navigation.

3rd party connectors

Our open API and SaaS model allow for 3rd party integration of support tools and services. As a standard feature we offer integration to our partner "buy back" and "repair" service. This allows for a single point of interaction and dialogue whether assisted or non-assisted - pre- or post-sale.

Business intelligence

Sampling every single interaction we understand the customer behavior. We know what device the users currently have, we know what devices they consider buying and we know what features drive interest and behavior. Learn more about how our Business Intelligence model can help you adopt for a proactive and predictive support experience.