Today's wireless subscribers are, by definition, mobile and require service anytime, anywhere. Nuance Mobile Care is a solution for transforming each call to customer care into a compelling, visual self-service experience.
Nuance Mobile Care enables wireless subscribers to transact business and get information directly from their mobile phone. Currently in use within the telco industry, it enables leading mobile operators to offer new and innovative applications that empower customers, deliver an exceptional experience and decrease calls to the contact center.

Solution highlights:

• Delivers mobile handset-based, visual self-service
• Allows mobile subscribers to complete their customer care requests from handset
• Lets mobile operators deliver preferred customer care experiences and reduce churn
• Increased self-service rates result in a decrease in agent costs
• Preferred by users over other channels based on ease-of-use and speed

When a wireless subscriber dials customer care, Nuance Mobile Care presents the caller with a visual self-service application that includes the options required to complete their request. Users can make balance inquiries, top up and pay their bills and even run advanced diagnostics to repair mobile device configuration and settings issues.

 
About Nuance
Nuance is a leading provider of speech, imaging and customer interaction solutions for businesses and consumers around the world. Its technologies, applications, and services make the user experience more compelling by transforming the way people interact with information and how they create, share, and use documents. Every day, millions of users and thousands of businesses experience Nuance's proven applications.

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