Nuance's patented NMC call intercept client is delivering a second to none user experience when it comes to on-mobile device customer interaction. The combination of actually terminating the call before it becomes a call center support inquiry and delivering WorldManuals' operator tailored support content directly on the device is probably the most cost efficient way to support your customer base.
Further integration extents into T9 Nav™ and Nuance Vsuite each providing the user with a seamless on-device support experience.
eGain's renowned knowledge base systems are the preferred choice for many telcos. However, without doubt, one of the biggest challenges is to maintain the device specific solutions in the knowledge base. In combination with the WorldManuals support content, telcos using the eGain authoring tool can focus on creating generic problem-solution relations which are populated with device specific solution when rendered to the end user on the website or in the call center.
Celfocus is a specialist in analysis, development and implementation of CRM, OM & SPM for the Telecommunications Industry with recognized success implementations in Europe, Africa, Middle-East and Asia. WorldManuals partners with CelFocus for their well-founded know-how due to several global implementations and their recognized success in the Telecommunications Industry, where Vodafone, a big WorldManuals client, plays an important role.
YDreams specializes in blending technology, creativity and design for interactive interfaces. Together with Ydreams, WorldManuals delivers unique support content in a customized full-blown experience for the telco industry. Featuring an impressive design, a truly intuitive interface and world class support content, the end-product form an essential tool for educational matters and for the user experience of both the customers and customer care agents in retail.
If a picture says more than a thousand words then 3Dimerce's 3D device models must say more than a million. At WorldManuals we work together with 3Dimerce to supply telco clients with the ultimate user experience. The combined solution - whether supplied on the website or in the retail channel on a touch screen - would serve the user with 3D product demos in seamless combination with WorldManuals instructional how-to-guides, troubleshooting guides, YouTube video tutorials and device simulators.
Partners
In the same way that WorldManuals have specialized in creating mobile device support content, our highly esteemed strategic partners have each specialized in being the market leader in their specific areas of competence. As a result, our partnerships bring our customers the best-of-breed in every aspect of the solutions we bring to market while ensuring cost control and short time to market.
Nuance
Nuance is a leading provider of speech, imaging and customer interaction solutions for businesses and consumers around the world. Its technologies, applications, and services make the user experience more compelling by transforming the way people interact with information and how they create, share, and use documents. Every day, millions of users and thousands of businesses experience Nuance's proven applications.
Click to learn more about Nuance Mobile Care.
eGain
eGain is the leading provider of multichannel customer service and knowledge management software for in-house or on-demand SaaS deployment. For more than a decade, the world's largest companies have relied on eGain to transform their traditional call centres, help desks, and web customer service operations into multichannel customer interaction hubs. Based on the Power of One™, the concept of one unified platform for multichannel customer interaction and knowledge management, these hubs enable dramatically improved customer experience, end-to-end service process efficiencies, increased sales, and enhanced contact centre performance.
Click to learn more about eGain's knowledge management software solutions for telcos.
CelFocus
CelFocus is a joint venture of Vodafone Portugal, a fully owned subsidiary of Group Vodafone, and Novabase, the largest Portuguese information technology company, listed on the Euronext Lisbon Stock Exchange. CelFocus combines the telecommunication business know-how of Vodafone with the extensive IT expertise of Novabase, and provides solutions exclusively for the Telecommunication market and, within this market, is specialized in the following domains: Customer Relationship Management (CRM), Order Management (OM), Enterprise Application Integration (EAI), Business Intelligence (BI) and Enterprise Incentive Management (EIM).
YDreams
YDreams is a global company that is redefining the concept of interactivity, with a focus on the exciting field of Augmented Reality. Over the last few years it has been developing full-scale interactive environments, products and intellectual property in interaction technology and design.
YDreams has developed over 500 projects for clients all over the world, such as Adidas, Vodafone, Nokia, TMN, Barclays, Coca-Cola, Santander, BBC, JCDecaux, IDEO, among others, and partnerships with Microsoft, Canesta, Siemens, and Geodan.
Click to learn more about YDreams interactive interfaces and furniture.
3Dimerce
Since the beginning of 2000, 3DIMERCE.com delivers high quality product image material based on 3D technology. This ranges from interactive online product demos, virtual photography and product videos via OneShot® Source to the all-encompassing OneShot® Director solution.
3DIMERCE.com is a combination of market-driven entrepreneurs and 3D experts, translating customer's wishes into the perfect on-brand product images. By constantly innovating, 3DIMERCE.com always have the latest and best 3D knowledge. This makes 3DIMERCE.com the strategic partner for creating, managing, securing and sharing any on-brand product expressions!
Click to learn more about 3Dimerce OneShot Arena.
