Device Manuals

The module Device Manuals presents your customer service representatives and subscribers with standardised and easy-to-understand support information delivered through a user-friendly interface. The interface is customised to reflect your brand and design guidelines.

Main features:

Each manual covers all functionalities in a mobile device.
All manuals are indexed, structured and phrased identically.
Keystrokes and display output are clearly mapped in the photographic representation of mobile devices.
Advanced search and e-mail-to-customer features.

Device Manuals offers a full set of individually tailored instructions that are grouped and structured identically in all manuals ensuring a generic content structure for fast and efficient problem solving.

Providing your customer service representatives with complete sets of instructions reduces training requirements and minimises the number of call transfers to second level support. Moreover, call migration to Internet self-service minimises the number of calls to your contact centre.