• Application modules
  • Device Manuals
  • VAS/G-VAS Tutorials
  • Device Troubleshooting
  • Specs & Comparison
  • Virtual Device
  • Instructional Device Videos

Mobile Device Support

For any mobile operator, the mobile device is the key enabler to drive revenue from network services. It is vital that end users choose the right handset, know how to get started and have access to efficient support and troubleshooting when needed. At WorldManuals, we specialize in providing tools and content enabling you to support your customers.

Evidently, the need for information changes throughout the journey starting from considering a mobile device including subscription to getting started and solving problems when they occur. Together with our clients we map these requirements to proven support solutions to meet expectations throughout the support value chain. The end result is a higher adoption rate leading to increased ARPU, less customer churn and operational efficiency.

Our solution, Mobile SupportWare, is a fully managed mobile device support solution consisting of six distinct application modules: Device Manuals, VAS/G-VAS tutorials, Device Troubleshooting, Device Specs & Comparison, Virtual Device and Instructional Device Videos. Each module is customized to reflect your design and usability guidelines.

Deployment of a solution is done in close cooperation with the applicable teams to ensure a fit with any device support strategy and consistency at all customer touch-points such as website, call center, retail outlets, on-device and through social media.

Benefits are numerous, ranging from improved customer satisfaction over increased ARPU to cost control and operational efficiency. With Mobile SupportWare educating customers and promoting value added services, mobile operators utilizing the solution are getting increased return of investment from VAS, mobile broadband and HSDPA, acknowledging that the mobile device is the key enabler for driving revenue from network traffic.