T-Mobile, United Kingdom

With more than 13,000,000 subscribers, T-Mobile UK is one of the leading mobile operators in the United Kingdom. T-Mobile has a reputation for launching branded signature devices, which calls for tailored support information to customer service representatives and Internet self-service customers. Mobile SupportWare was launched August 2004 in contact centres and on the T-Mobile website which today generates close to 50% of all device support inquiries handled in the Mobile SupportWare system.

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