MTN, South Africa

MTN South Africa is part of MTN Group, the leader in telecommunications in Africa and the Middle East serving more than 100,000,000 subscribers in the region. In South Africa MTN provides its 17,500,000 subscribers with state-of-the-art network coverage and services. MTN has a particular strong focus on data and 3G and is renowned for providing innovative value added services to its client base. In addition to Internet self-service, the use of WorldManuals Mobile SupportWare in MTN call centers and walk-in service centers is a cornerstone of MTN customer service strategy, and it will undoubtedly contribute positively to the ARPU, while reducing cost-to-serve.

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