News
April 2008, Vodafone Portugal adds Device Troubleshooting
Vodafone Portugal, has added a new device troubleshooting module to its range of device support options. Initially, the troubleshooting content will cover technically complex devices such as USB modems and pc data cards. Expanding the device support options to include a device specific troubleshooting module strengthens Vodafone's consistent high-quality problem solving processes. The troubleshooting module is scheduled to be launched later this year in connection with a new and improved application design that ascribes more focus on the support content and value added services.
Vodafone Portugal, has added a new device troubleshooting module to its range of device support options. Initially, the troubleshooting content will cover technically complex devices such as USB modems and pc data cards. Expanding the device support options to include a device specific troubleshooting module strengthens Vodafone's consistent high-quality problem solving processes. The troubleshooting module is scheduled to be launched later this year in connection with a new and improved application design that ascribes more focus on the support content and value added services.
March 2008, WorldManuals starts delivering device support content to SFR
WorldManuals has signed an agreement to deliver device support content to SFR, a French mobile operator with close to 18 million subscribers. The solution provided to SFR differs from the existing device support suite delivered by WorldManuals, as all device support content will be delivered as an XML feed to be merged into the current content management platform operated by SFR. By choosing this approach, SFR will benefit from an extremely short time to market for support content and the consistent high quality device support content delivered by WorldManuals.
WorldManuals has signed an agreement to deliver device support content to SFR, a French mobile operator with close to 18 million subscribers. The solution provided to SFR differs from the existing device support suite delivered by WorldManuals, as all device support content will be delivered as an XML feed to be merged into the current content management platform operated by SFR. By choosing this approach, SFR will benefit from an extremely short time to market for support content and the consistent high quality device support content delivered by WorldManuals.
January 2008, Sonofon launches Mobile Access in Denmark
Being the first mobile operator to launch Mobile Access in Denmark, once again Sonofon shows a strong focus on innovation. Sonofon is continuously searching for new
and improved ways to provide better customer service to its subscribers. With the launch of the Mobile Access support channel, Sonofon has managed to place focus on the WAP-portal as a platform
for providing support information to its customers and thus improving the customer experience.
November 2007, Vodafone Portugal launches Mobile Access
Vodafone Portugal has decided to launch Mobile Access as a new support channel, thereby enabling all its subscribers to access mobile device support content on a mobile phone. The support channel will be launched in December, which due to the holiday season is one of the busiest month of the year when it comes to device support inquiries. The mobile operator intends to promote the support content through pull and push SMS campaigns and in-box advertising among others. The addition of Mobile Access as a support channel will further strengthen Vodafone Portugal's device support strategy to deliver customer support anytime, anywhere.
Vodafone Portugal has decided to launch Mobile Access as a new support channel, thereby enabling all its subscribers to access mobile device support content on a mobile phone. The support channel will be launched in December, which due to the holiday season is one of the busiest month of the year when it comes to device support inquiries. The mobile operator intends to promote the support content through pull and push SMS campaigns and in-box advertising among others. The addition of Mobile Access as a support channel will further strengthen Vodafone Portugal's device support strategy to deliver customer support anytime, anywhere.
August 2007, Danish M1 selects Mobile SupportWare
The Danish mobile phone operator M1 has chosen WorldManuals' Device Manuals module as its primary source for providing its subscribers with technical device support information. The agreement includes approximately 60 new devices to be added annually. The project was initiated early summer 2007 and the solution went live mid August.
The Danish mobile phone operator M1 has chosen WorldManuals' Device Manuals module as its primary source for providing its subscribers with technical device support information. The agreement includes approximately 60 new devices to be added annually. The project was initiated early summer 2007 and the solution went live mid August.
May 2007, WorldManuals develops Mobile Access
In addition to providing access to support information through conventional support channels like contact centres, retail outlets and on websites, WorldManuals has introduced Mobile Access. This support channel enables new and existing clients to provide access to detailed support information directly on subscribers' mobile devices. Mobile Access provides fast and on-the-spot support content, and since the application module is capable of auto-detecting the device model, the subscriber is presented with the relevant support information right away.
In addition to providing access to support information through conventional support channels like contact centres, retail outlets and on websites, WorldManuals has introduced Mobile Access. This support channel enables new and existing clients to provide access to detailed support information directly on subscribers' mobile devices. Mobile Access provides fast and on-the-spot support content, and since the application module is capable of auto-detecting the device model, the subscriber is presented with the relevant support information right away.
November 2006, Vodafone Portugal signs agreement with WorldManuals
Vodafone Portugal has signed an agreement for the provision of Mobile SupportWare. This agreement is a direct result of the framework agreement between Vodafone Group and WorldManuals, signed in June 2006. The solution, consisting of a tailored set of device support applications, is expected to be launched at the Vodafone Portugal website and call centers at the beginning of December 2006.
Vodafone Portugal has signed an agreement for the provision of Mobile SupportWare. This agreement is a direct result of the framework agreement between Vodafone Group and WorldManuals, signed in June 2006. The solution, consisting of a tailored set of device support applications, is expected to be launched at the Vodafone Portugal website and call centers at the beginning of December 2006.
September 2006, WorldManuals relocates
Signing framework agreements with major international mobile operators, as well as other initiatives have led to growth within WorldManuals. Several teams within the company have experienced an increase in staff, among others the teams of technical writers, translators and software developers. To accommodate this growth, WorldManuals moves to larger facilities in the northern part of Copenhagen at the end of September.
Signing framework agreements with major international mobile operators, as well as other initiatives have led to growth within WorldManuals. Several teams within the company have experienced an increase in staff, among others the teams of technical writers, translators and software developers. To accommodate this growth, WorldManuals moves to larger facilities in the northern part of Copenhagen at the end of September.
August 2006, WorldManuals adds Portuguese language capabilities
WorldManuals has added Portuguese to the increasing range of languages in which Mobile SupportWare is supplied. Having access to in-house native translation skills is a key element in our success of providing consistent high quality support content localized for the markets in which our clients operate. Aside from Portuguese, WorldManuals currently masters German, French, Dutch and Spanish in addition to English and Danish.
WorldManuals has added Portuguese to the increasing range of languages in which Mobile SupportWare is supplied. Having access to in-house native translation skills is a key element in our success of providing consistent high quality support content localized for the markets in which our clients operate. Aside from Portuguese, WorldManuals currently masters German, French, Dutch and Spanish in addition to English and Danish.
June 2006, Vodafone Group selects WorldManuals Mobile SupportWare as their preferred device support solution
WorldManuals has been selected by Vodafone Group to develop a uniquely tailored set of device support applications. The applications include Device Manuals, Device Finder and Comparison as well as the modules Device Tutorials, Virtual Device and Device Troubleshooting. All applications will be customized according to the global design and usability guidelines of Vodafone and will be offered to all Vodafone operating companies.
WorldManuals has been selected by Vodafone Group to develop a uniquely tailored set of device support applications. The applications include Device Manuals, Device Finder and Comparison as well as the modules Device Tutorials, Virtual Device and Device Troubleshooting. All applications will be customized according to the global design and usability guidelines of Vodafone and will be offered to all Vodafone operating companies.
May 2006, Orange Switzerland signs agreement with WorldManuals
As a result of the Orange Group framework agreement, Orange Switzerland has signed an agreement for the provision of Mobile SupportWare. The solution, expected to go live September this year, is a sophisticated multi-language solution. Orange customer service representatives and subscribers servicing themselves on the Internet will have access to the most comprehensive device support content available today in three languages - German, French and English.
As a result of the Orange Group framework agreement, Orange Switzerland has signed an agreement for the provision of Mobile SupportWare. The solution, expected to go live September this year, is a sophisticated multi-language solution. Orange customer service representatives and subscribers servicing themselves on the Internet will have access to the most comprehensive device support content available today in three languages - German, French and English.
May 2006, Samsung and WorldManuals cooperation
The cooperation between Samsung and WorldManuals will enable mobile operators using Mobile SupportWare to support their subscribers more efficiently. The mobile operators will enjoy access to support content closer to the official date of device launch. The benefits to Samsung are obvious as the mobile operators will be able to provide subscribers with timely and accurate support for Samsung mobile devices. Aside from Samsung, WorldManuals work closely together with Sony Ericsson and Siemens.
The cooperation between Samsung and WorldManuals will enable mobile operators using Mobile SupportWare to support their subscribers more efficiently. The mobile operators will enjoy access to support content closer to the official date of device launch. The benefits to Samsung are obvious as the mobile operators will be able to provide subscribers with timely and accurate support for Samsung mobile devices. Aside from Samsung, WorldManuals work closely together with Sony Ericsson and Siemens.
April 2006, Orange Group signs framework agreement with WorldManuals
In an effort to provide all Orange member countries with a best-of-breed device support solution, Orange Group has signed a framework agreement with WorldManuals for the provision of Mobile SupportWare. The agreement covers initial development of support applications (Device Manuals and Device Finder & Comparison modules), including initial content as well as ongoing maintenance and hosting. Orange expects to launch the first set of applications later this year.
In an effort to provide all Orange member countries with a best-of-breed device support solution, Orange Group has signed a framework agreement with WorldManuals for the provision of Mobile SupportWare. The agreement covers initial development of support applications (Device Manuals and Device Finder & Comparison modules), including initial content as well as ongoing maintenance and hosting. Orange expects to launch the first set of applications later this year.