Mobile Device Support
For any mobile operator, the mobile device is the key enabler to drive revenue from network services. It is vital that end users choose the right handset, know how to get started, and have access
to efficient support and troubleshooting when needed. WorldManuals provides information and systems that optimise mobile device support.
Our solution, Mobile SupportWare, is a fully managed mobile device support solution that provides standardised and easy-to-understand support information delivered through a user-friendly interface. The interface is customised to reflect your branding and design guidelines.
Our solution, Mobile SupportWare, is a fully managed mobile device support solution that provides standardised and easy-to-understand support information delivered through a user-friendly interface. The interface is customised to reflect your branding and design guidelines.
The solution consists of four modules: Device Manuals, Device Tutorials, Device Troubleshooting, and Device Finder & Comparison. We ensure that all support information is fully
integrated with your settings and services and that it is continuously updated. Introducing these modules in your contact centre, on your website and/or in retail outlets will ensure consistent,
high-quality support to all end users. Furthermore, WorldManuals enables you to provide your subscribers with high-quality support directly on the mobile device by adding mobile access as a support
channel.
Implementing Mobile SupportWare has proven to generate a number of benefits ranging from improved customer satisfaction over increased ARPU to cost control and operational efficiency. Mobile SupportWare supplies answers to any inquiry related to mobile device support. Mobile SupportWare motivates subscribers to use and explore the full potential of mobile devices. Furthermore, Mobile SupportWare educates customers and promotes value added services, leading to increased return of investment from services such as GPRS, EDGE and 3G.
Implementing Mobile SupportWare has proven to generate a number of benefits ranging from improved customer satisfaction over increased ARPU to cost control and operational efficiency. Mobile SupportWare supplies answers to any inquiry related to mobile device support. Mobile SupportWare motivates subscribers to use and explore the full potential of mobile devices. Furthermore, Mobile SupportWare educates customers and promotes value added services, leading to increased return of investment from services such as GPRS, EDGE and 3G.